Refund and Returns Policy

Introduction

Thank you for shopping at gavio. We appreciate your business and want to ensure you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from our website, https://www.gavio.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

You may return most items within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it. Some products, such as personalized or digital items, may not be eligible for return unless defective.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or call +1 (858) 486-0533. Provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the return process and provide a return authorization if applicable.

Shipping Returns

You are responsible for the cost of shipping the returned item to us unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Partial Refunds

Partial refunds may be issued in the following cases:

• The item is returned used, damaged, or missing parts not due to our error.
• The item is returned more than 30 days after delivery.
• Only part of the order is returned.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (858) 486-0533. You will be responsible for return shipping costs unless the item is defective.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (858) 486-0533
• Address: 8772 West 21st Way, San Diego, California 92126, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website, https://www.gavio.store. It is your responsibility to review this policy periodically for updates.